Faq

WHERE ARE THE RUGS PRODUCED?

Our rugs are all hand-knotted in Nepal with high quality wool and silk: this combination offers the client a product that is elegant and resistant at the same time.  

The main characteristics of our rugs are their softness and sheen as well as the nuances from use of vegetable and mineral colors.

IS IT POSSIBLE TO CUSTOMIZE THE RUGS?

Absolutely yes: they can be customized in dimensions, design, colors and composition without any additional cost. Our Design Studio plays a key role in every aspect of the design of each rug: the offer includes a complete and professional service that helps each customer to design his own rug step by step, from a preliminary concept developed according to customers’ taste to the definition of the materials and colors.

A photorealistic visualization of the custom rug design is always reviewed with the client before the rug is sent in production.

WHAT IS THE DIFFERENCE BETWEEN SILVER, GOLD AND PLATINUM QUALITY?

 PLATINUM 120 is the finest quality we offer: it stands out for the incredibly high quality materials (pure silk and Himalayan wool) and for the extremely complex handwork that allows to make very detailed designs due to its 180,000 knots per square meter.

GOLD 100 quality is hand-knotted and our most appreciated quality with a density of 152,000 knots per square meter. The finest selected fibers of banana, bamboo and soy are used to create natural silk used along with the finest Himalayan wool.

SILVER 60 quality is produced with the same materials as GOLD 100 but the rugs are produced with the tufted technique that offers 86,000 knots per square meter. It is made by punching strands of wool into a canvas that is stretched on a frame with the help of a hand-operated tool. After piling with wool, the rug is removed from the frame and a scrim fabric is glued to the back.

For residential destination and complicated drawings we do suggest the Gold or Platinum quality, while the Silver quality is the best for HORECA destinations.

HOW LONG DOES THE PRODUCTION TAKE?

Production time is only 70/90 days for rugs up to 400×300 cm and 100/120 days for oversize rugs.

 WHAT’S THE PRICE OF THE RUGS?

Our prices are calculated per square meter and do not depend on the specific design but on the quality, dimensions and composition of the rug. Client may choose the quality, composition and the dimensions of the desired rug based on the budget and the specifics of the project.

IS THE SHIPPING COST INCLUDED IN THE PRICE OF THE RUG?

No, shipping is not included. The price based on the final destination of the rug. If you need a shipping quote please request it while placing your order.

THERE IS A CONTRACT DIVISION?

Illulian is pleased and honored to collaborate with architecture and interior design firms, that rely on our contract division for projects such as: residential, hospitality, yacht design, and fashion.

We are always seeking new creative solutions in order to offer something special and unique for every collection.

HOW CAN I PLACE AN ORDER?

Any inquiry can be sent to us via email at info@llulian.com and our team will get in touch with you promptly

WHERE CAN I SEE THE RUGS AVAILABLE IN STOCK?

We have a large variety of rugs in stock to choose from. You may download our Inventory Illulian App, now available on Apple Store, to see all the rugs we have available immediately in our showroom with the indication of the size and quality of each rug. You may send us inquiries for the rugs in stock directly through the App.

HOW DO I CLEAN MY RUG?

We always recommend referring to a professional rug cleaning service. For smaller everyday spills or stains use warm water and neutral soap.

DO YOU OFFER ANTI STAIN COATING?

Yes, anti stain treatment is an additional service that can be requested while placing your rug order.